The construction industry often normalizes toxic behaviours and rude treatment justified by statements like:
1️⃣ “This is a professional environment.”
2️⃣ “Business has no emotions.”
3️⃣ “Some management theories say this works.”
4️⃣ “There is a lot of work so there’s no other way to get the job done.”
But let’s get real for a moment – we’re all humans, doing our best in a challenging field.
Respect and Strength Go Hand in Hand
I’ve seen people who are both respectful and firm which is a proof that you don’t have to be rude to be effective. Construction projects are temporary, and we spend more time with our colleagues than anyone else in our life. Years from now, we’ll remember the lessons and relationships we built, not the power struggles or toxic encounters.
When someone approach others with respect, the whole team thrives. But when someone disrespects others, it often points to deeper personal challenges:
1️⃣ Insecurity– If you can’t back your opinions with knowledge or facts, you might try putting others down to protect yourself.
2️⃣ Ego– Pride can stop you from acknowledging that someone else might know more. Nobody knows everything so listening can open doors to growth.
3️⃣ Life outside work – Tough times outside work might lead to projecting frustrations at work, seeking quick “wins” or control.
Power Comes with Responsibility
If you’re in a position of authority, you’ve been trusted with more than just decision-making. You’re trusted for the emotional wellbeing of others. Use that power wisely to:
✅ Protect your team’s well-being.
✅ Be fair, honest, and compassionate.
✅ Take disciplinary actions only when necessary.
Business Has Emotions
This article isn’t just for managers – it is for everyone. It is for the planner who is toxic toward the site team or the resident engineer toward the contractor or subcontractor. I don’t really believe the idea that emotions have no place at work. Negative and toxic behaviors don’t just harm others; they darken your own soul and isolate you. You can be both effective and empathetic – firm but fair.
Think about how good it feels to help someone in need or stand up for what’s right. That’s who we really are at our core. If we can bring that into our daily work, imagine the difference we could make – not just in the project, but in people’s lives.
Regards,
Osama Saad, MBA, PMP, PSP, CCP, PMI-SP
Learn More!
